Patient messaging, scheduling, reviews, social media, ads, payments, memberships and AI in one platform. Run the front desk and grow the practice from one login.
Hi, can I move my Thursday appointment?
Of course. I have Friday at 2:00 or 3:30. Which works better?
Most practices stitch together one set of tools to run the front desk and another to market the practice. Every one is another login, another bill and another place patient information can slip through the cracks.
All of those jobs in one login with one bill, plus:
Entry-level list prices for a single location and one user as of October 2026, from vendor and third-party pricing pages; several are billed annually and rise with users, contacts or locations. Payment processing fees not included.
Six AI builders come with every plan. AI agents that answer patients, calls and reviews switch on with a Medex AI plan from $47 a month, or pay only for what you use.
Answers texts, web chat, Facebook and Instagram messages, and books appointments around the clock.
Do you have anything open for a new patient this week?
Yes. Dr. [NAME] has Thursday at 2:00. Want me to book it and send your intake forms?
Yes please!
Build and train a voice agent that answers calls and books visits.
Drafts a thoughtful reply to every Google review for you to approve.
Thank you for the kind words! We're glad the visit went smoothly and look forward to seeing you again.
Describe a workflow in plain words, like a recall reminder, and Medex builds it.
IncludedTurns a short prompt into a finished, on-brand patient email.
IncludedSets up appointment types and availability from a description.
IncludedTeaches your AI your services, hours and policies so answers stay accurate.
IncludedGenerates pages and layouts from a prompt. Professional and Premium plans.
IncludedAsk about your practice's data and get help setting anything up.
Medex AIWrites newsletters, blog posts and social captions in your voice.
Medex AIDesigns social posts, banners, brochures and short video ads.
Medex AIBuilds custom AI tools and experiences for your practice.
Medex AIAgents that handle multi-step tasks, like follow-ups, on their own.
Medex AIWant a receptionist that's already trained instead of building your own? Claire comes ready to answer your phones.
Meet ClaireFrom the first ad a patient sees to the membership they renew. Compare plans to see what each one includes.
Texts, email, web chat, Facebook and Instagram in a single shared inbox, plus a business phone system and a mobile app for your team.
Online scheduling, reminders, waitlists and recalls.
Automatic review requests after every visit.
Forms, surveys and e-signatures, completed before the visit.
Your website, booking pages, funnels and blog in one place.
Plan and publish posts to every major platform from one calendar, run Facebook and Instagram ads, and send email and text campaigns, with AI writing the first draft.
Invoices, text-to-pay, memberships, packages and recurring billing.
Build workflows once and let them run every day, with reporting on every step.
Medex gives you the tools to build your own AI voice agent. Claire comes ready: built and trained for medical practices, and installed in your Medex account for you.
Keep your EHR for charting. Connect it to Medex to share patient details, forms and appointments, so your team enters information once.
Start with a 14-day free trial on any plan. No setup fee, and your 1-hour setup session is included.
Run your front desk, on the website you already have
Works out to $164/mo, two months free
Your website and marketing, in the same system
Works out to $248/mo, two months free
Every feature, for groups and growing practices
Works out to $414/mo, two months free
| Feature | Standard | Professional | Premium |
|---|---|---|---|
| Front desk | |||
| Calendar and online booking | ✓ | ✓ | ✓ |
| Patient records and conversations inbox | ✓ | ✓ | ✓ |
| Phone, texting and email | ✓ | ✓ | ✓ |
| Chat widget for your website | ✓ | ✓ | ✓ |
| Workflows, triggers and campaigns | ✓ | ✓ | ✓ |
| Intake forms and surveys | ✓ | ✓ | ✓ |
| Quizzes | – | ✓ | ✓ |
| Mobile app and dashboard | ✓ | ✓ | ✓ |
| Reputation | |||
| Review requests and review widgets | ✓ | ✓ | ✓ |
| Google Business Profile tools | ✓ | ✓ | ✓ |
| Video testimonials | ✓ | ✓ | ✓ |
| Payments | |||
| Payment links, subscriptions and invoices | ✓ | ✓ | ✓ |
| Documents, contracts and e-signatures | – | ✓ | ✓ |
| Marketing | |||
| Email marketing, snippets and trigger links | ✓ | ✓ | ✓ |
| Loyalty program | ✓ | ✓ | ✓ |
| Social media planner | – | ✓ | ✓ |
| Brand boards and countdown timers | – | ✓ | ✓ |
| Affiliate and referral manager | – | – | ✓ |
| Websites | |||
| Websites, booking pages and funnels | – | ✓ | ✓ |
| Custom domains | – | ✓ | ✓ |
| Blog and website analytics | – | ✓ | ✓ |
| QR codes | – | ✓ | ✓ |
| Online store | – | – | ✓ |
| Webinars | – | – | ✓ |
| Memberships | |||
| Certificates, meeting room and shared workspaces | ✓ | ✓ | ✓ |
| Courses, communities and client portal | – | ✓ | ✓ |
| Reporting | |||
| Call, appointment and local marketing reports | ✓ | ✓ | ✓ |
| Attribution, Facebook and Google ad reports | – | ✓ | ✓ |
| Team performance and custom reports | – | – | ✓ |
| AI and integrations | |||
| Six AI builders | ✓ | ✓ | ✓ |
| AI agents (with a Medex AI plan or usage) | ✓ | ✓ | ✓ |
| EHR and custom integrations | ✓ | ✓ | ✓ |
| Custom objects | ✓ | ✓ | ✓ |
| Account | |||
| Monthly usage credit | $10 | $25 | $50 |
| 14-day free trial | ✓ | ✓ | ✓ |
No setup fee. Save two months with annual billing. Texts, calls, email and AI beyond your monthly credit are billed by usage. Medex AI plans start at $47 a month.
Medex is an all-in-one platform for medical practices. It brings scheduling, reminders, patient messaging, reviews, intake forms, your website and blog, social media, ads, email marketing, payments, memberships and AI tools into one system with one login.
No. Medex works alongside your EHR and handles patient communication, marketing and front-desk work. It can connect to many EHRs to share patient details, forms and appointments.
Every plan includes a 1-hour setup session plus video tutorials. If you'd rather have everything set up and managed for you, Lake Health Alliance offers Medex with full setup and ongoing support.
Yes. Every plan starts with a 14-day free trial. You enter a card at signup and are not charged until the trial ends. Cancel before then and you pay nothing.
Each plan includes a monthly usage credit for texts, calls, email and AI: $10 on Standard, $25 on Professional and $50 on Premium. Beyond that, you pay only for what you use.
Every plan includes six AI builders: automations, email, calendar setup, knowledge base, and website and layout builders (websites are on Professional and Premium). AI agents for messaging, calls and review replies, plus the Medex assistant, AI writer and design studio, switch on with a Medex AI plan from $47 a month, or are billed by usage.
Medex is the full platform, which you set up yourself. Claire is a ready-made AI receptionist, already built and trained, that can be added to your Medex account.
Yes. Move up or down a plan whenever you need to. Monthly plans have no long-term contract.
Try every feature free for 14 days. Your 1-hour setup session is included.
Prefer it done for you? See Lake Health Alliance