Last updated November 11, 2026
Every Medex plan starts with a 14-day free trial, so you can try the platform before you pay anything. This policy explains how refunds work after that. It is part of our Terms of Service.
If you cancel before your 14-day free trial ends, you are not charged for your plan.
Monthly subscription fees are non-refundable. When you cancel, you keep access until the end of the month you have paid for, and you are not charged again.
If you cancel an annual plan within 30 days of the annual charge, we will refund that annual subscription fee in full, and your access ends when the refund is issued. After 30 days, annual fees are non-refundable; you keep access until the end of the paid year, and the plan does not renew.
Charges for usage, including text messages, phone calls, email, AI features, phone numbers and carrier registration fees, are not refundable. These costs come from phone carriers and other providers as the services are used. Unused monthly usage credit does not roll over and has no cash value.
If you believe we charged you by mistake, such as a duplicate charge or the wrong amount, tell us within 60 days of the charge. We will review it and correct any error we made.
Refund requests and cancellations must be made in writing, by email to [email protected] or by mail to Medex Systems LLC, 5900 Lake Forest Dr, Suite 300 PMB MCK2088, McKinney, TX 75070-2238. Include your practice name and the email address on your account. Approved refunds are made to the original payment method.
If you have a billing concern, please contact us before disputing a charge with your bank or card issuer, so we can try to resolve it quickly. We may suspend an account while a payment dispute is open.
Services bought directly from our partners, such as Lake Health Alliance or Claire, are covered by those partners' own refund terms.
Medex Systems LLC
5900 Lake Forest Dr, Suite 300 PMB MCK2088
McKinney, TX 75070-2238
888-643-8367
[email protected]